Frequently Asked Questions
Answers to your questions
Here candidates, Swiss clients and partners find the key answers about Swisszenz. Can't find your question? Write to info@swisszenz.in or call us on +91 99950 96806.
About Swisszenz
What is Swisszenz AI Cloud Labs Pvt Ltd?
Swisszenz AI Cloud Labs Private Limited is an Indian software engineering and artificial intelligence company in Kakkanad, Kochi, Kerala. We build custom software, AI solutions and cloud applications for clients in India and abroad, particularly in Switzerland, in close collaboration with the Swiss technology company Webzenz Switzerland.
Is Swisszenz an independent company, and who founded it?
Yes. Swisszenz AI Cloud Labs Private Limited (India) and Webzenz GmbH (Switzerland) are separate legal entities that collaborate on a contractual basis. Swisszenz AI Cloud Labs Private Limited is not a subsidiary of Webzenz GmbH. Faisel Kachappilly Thomas is the founder and Managing Director of Swisszenz AI Cloud Labs and the founder of Webzenz Switzerland. He is a full-stack software engineer and quantitative developer with over 13 years of professional experience in software development, financial technology, AI and cloud infrastructure, much of it in Austria and Switzerland.
How do Swisszenz and Webzenz Switzerland work together?
Swisszenz AI Cloud Labs is an independent Indian technology company in Kochi. It works closely with Webzenz Switzerland on software engineering, AI integration and international projects. Both companies were founded by Faisel Kachappilly Thomas. Webzenz Switzerland in Schindellegi near Zurich is close to clients in Switzerland. The Swisszenz team in Kakkanad, Kochi, builds software, AI and cloud solutions. On joint projects, both companies agree on tasks and responsibilities in advance.
What does Swisszenz build?
Swisszenz builds custom software, software products and SaaS, AI and automation solutions (AI agents, large language models, RAG, chatbots, ML analytics), cloud and DevOps solutions, and data engineering and analytics. We also provide long-term dedicated teams and training.
Does Swisszenz do its own research and development?
Yes. Swisszenz invests in its own research and development: AI models, automation frameworks, reusable components and own products. This work feeds directly into our client projects.
Does Swisszenz work for clients in India?
Yes. Our main focus is clients in Switzerland, many of them through our collaboration with Webzenz Switzerland, but we also work for clients in India and other countries, in the same way.
Careers at Swisszenz
How do I apply to Swisszenz?
Send your CV by email to info@swisszenz.in with the subject "Application: <role>". Tell us briefly which role interests you and add links to projects, GitHub or work samples. Swisszenz is hiring for four roles in Kakkanad, Kochi: AI Developer, Digital Marketing Executive, Video Editor and Junior Software Developer (Freshers). We use applications only for recruitment at Swisszenz AI Cloud Labs Pvt Ltd.
How do I apply for a job with Webzenz GmbH in Switzerland?
Webzenz GmbH is a separate Swiss company and hires for its own jobs in Switzerland. Send applications for those jobs directly to Webzenz GmbH at info@webzenz.ch, not to Swisszenz. Applicants must hold a valid Swiss work permit, have Swiss citizenship, or otherwise already have the legal right to work in Switzerland.
Does Swisszenz hire freshers?
Yes. The Junior Software Developer role in Kakkanad, Kochi, is for graduates; no professional experience is required. What counts are solid programming fundamentals, the will to learn and your own projects. For the AI Developer role: 1+ years of relevant professional experience preferred. Candidates with strong practical skills, demonstrable projects and excellent problem-solving abilities are also encouraged to apply.
What does the interview process look like?
The Swisszenz hiring process has four steps: (1) Application review, (2) Initial discussion, (3) Technical interview or practical assessment, (4) Final discussion and hiring decision. Individual roles may follow a slightly different process.
Where is the Swisszenz office?
The office of Swisszenz AI Cloud Labs Pvt Ltd is at Infopark rd, Door No.9/3051, Kakkanad, Kochi 682030, Kerala, India. Office hours are Monday to Friday, 08:00 to 17:00 (IST).
Will I work on Swiss projects at Swisszenz?
Yes. Swisszenz mainly builds software for clients in Switzerland, often together with our partner Webzenz Switzerland: real projects, high expectations for quality and a modern AI and cloud stack. Where a client project genuinely requires it, individual team members may work on site with the client in Switzerland for a period. This always depends on the project and the client's requirements.
What are the working hours, and where will I work?
Our team works Monday to Friday, 08:00 to 17:00 (IST), from the office in Kakkanad, Kochi, so our hours overlap with the Swiss morning. The open Swisszenz roles are full-time positions on site at our office in Kochi.
For Swiss clients
How does Swisszenz ensure the quality of its work?
We work with clear requirements, code reviews, automated tests, documentation and short development cycles in which you see results regularly. We work to the expectations Swiss clients have for precision, reliability and punctuality.
How does Swisszenz handle the data of Swiss clients?
We treat client data confidentially and observe the Swiss Federal Act on Data Protection (FADP), the EU GDPR and India's Digital Personal Data Protection Act. If you wish, we work directly in your own cloud account and repositories with secure access. On request, we sign a non-disclosure agreement before the project starts.
Who manages my project, and who is my contractual partner?
That depends on the project. You can contract directly with Swisszenz AI Cloud Labs Private Limited in India. For projects delivered together with our Swiss partner, your contractual partner may also be Webzenz GmbH, Schindellegi, Switzerland (UID CHE-274.451.187). Who manages the project and who is the contractual partner is set out in writing before the project starts, together with scope, prices and rights to the results.
How does collaboration across time zones work?
India (IST) is 4.5 hours ahead of Switzerland in winter (CET) and 3.5 hours in summer (CEST). Our office hours of 08:00 to 17:00 IST correspond to 03:30 to 12:30 CET or 04:30 to 13:30 CEST. We therefore schedule meetings in the Swiss morning.
Which language do we communicate in?
Our engineering team works in English. On joint projects with Webzenz Switzerland, communication in German is also possible. You can follow the project status at any time in tools such as Jira or Azure DevOps.
What are the payment terms?
For projects lasting less than six months, our standard payment terms are 50% in advance and 50% upon completion. For longer projects, we agree on a suitable payment schedule. Payments are made by bank transfer.
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